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RimWorld => Bugs => Topic started by: henk on August 29, 2022, 04:48:16 PM

Title: Linux mouse bug ignored for over a year
Post by: henk on August 29, 2022, 04:48:16 PM
The linux mouse bug that has been reported quite long ago, and was never fixed.
https://ludeon.com/forums/index.php?topic=55846

"It is being looked into" from a year ago is not acceptable towards the players who bought a linux-compatible game, and then got the compatibility removed due to Ludeon refusing to fix bugs that they introduced during updated.
The bug has been reported many times, on many different platforms, and yet the focus is only where the money is, so old players are being ignored and disrespected.
At least have the honesty to admit that the bug is *not* being looked into, it will be a more satisfying answer.
Title: Re: Linux mouse bug ignored for over a year
Post by: steve_v on September 02, 2022, 03:18:09 AM
Quote from: henk on August 29, 2022, 04:48:16 PM"It is being looked into" from a year ago is not acceptable towards the players who bought a linux-compatible game, and then got the compatibility removed due to Ludeon refusing to fix bugs that they introduced during updated.
Indeed.
Latest news I can find is is: "Fixed in steam unstable branch" *thread locked* ...And yet it's still not actually fixed, because apparently testing is hard. What a joke.



This is pathetic Ludeon, absolutely pathetic. Wake me up when you fix your regressions, I might even be willing to pay money for your game.
Until then I'm avoiding anything made with Unity, as in my experience it's just shorthand for "Too cheap to use a real game engine, can't be bothered with testing or performance profiling, thinks supporting a new platform means clicking "build" and hoping for the best."
Title: Re: Linux mouse bug ignored for over a year
Post by: Pangaea on September 22, 2022, 01:25:03 AM
I have the same problem, and it's pretty annoying. It is especially noticeable on tabs with a lot of information, such as the Numbers tab (from a mod). Hover over a weapon or apparel, and it often doesn't update right. Can't something be done about this? This bug didn't exist last time I played on 1.0, so it has been introduced one way or another in the meantime.
Title: Re: Linux mouse bug ignored for over a year
Post by: henk on September 22, 2022, 12:58:20 PM
Quote from: Pangaea on September 22, 2022, 01:25:03 AM
I have the same problem, and it's pretty annoying. It is especially noticeable on tabs with a lot of information, such as the Numbers tab (from a mod). Hover over a weapon or apparel, and it often doesn't update right. Can't something be done about this? This bug didn't exist last time I played on 1.0, so it has been introduced one way or another in the meantime.

The bug was introduced during the update from 1.2 to 1.3.
Apparently this bug affects all kind of distros, apparently (from something I read here, if I remember properly) it even happens on windows as a user found out here https://ludeon.com/forums/index.php?topic=55714.msg493152#msg493152
The bug has been reported many times, supposedly communicated to the devs many times, and as such has been consciously ignored many times. But they just said "fixed" after a year, so I guess we can start accepting the fact that they couldn't care less about linux players.
Title: Re: Linux mouse bug ignored for over a year
Post by: Kopp on September 22, 2022, 08:11:52 PM
It seems that the last closed/answered thread in the bug reporting forum was closed on March 02, more than half a year ago.
I stopped reporting bugs because obviously no one cares.
Title: Re: Linux mouse bug ignored for over a year
Post by: henk on October 05, 2022, 10:05:05 PM
Well, new update, and ignored once more. But hey, they announced that we'll be able to pay more soon for a DLC, so I guess that it doesn't matter, right?
Title: Re: Linux mouse bug ignored for over a year
Post by: Pheanox on October 07, 2022, 09:23:49 PM
Has anyone here in this thread checked this issue in 1.4 unstable? A fix was included. If the issue still occurs, it would be better to report it as a bug, rather than change a bug reporting forum into a personal soap box. I do not have linux, I can not test myself, and I no longer have a linux tester, and the linux users on this forum that I asked rejected my request to be testers.
Title: Re: Linux mouse bug ignored for over a year
Post by: henk on October 08, 2022, 01:32:39 AM
Quote from: Pheanox on October 07, 2022, 09:23:49 PM
Has anyone here in this thread checked this issue in 1.4 unstable? A fix was included. If the issue still occurs, it would be better to report it as a bug, rather than change a bug reporting forum into a personal soap box. I do not have linux, I can not test myself, and I no longer have a linux tester, and the linux users on this forum that I asked rejected my request to be testers.

I tested on the first 1.4 build available, and on the current one (compiled on 7th of october, with and without Ideology, and without mods, on manjaro linux) and in both cases, the bug is still present.
As for reporting the bug, linux users have been reporting it for a year, multiple time, and the reason this is becoming a "personal soap box" is because there has been no reply from devs, apart from "The issue has been fixed" when it hasn't. While I understand that bugs can be hard to fix or take time to fix, ignoring users like that is just making things worse, especially when the bug makes most of the interface impossible to use.
Title: Re: Linux mouse bug ignored for over a year
Post by: Ark on October 08, 2022, 06:54:42 AM
The Linux mouse bug has been... Diminished? But not completely fixed by the Steam Deck launch as many things had to be tweaked for it, but the drug policy screen with many sliders per policy is bad enough that I edit the save to get the values I want.
Tooltips work just fine in 1.3.3387 for me without mods. I haven't noticed issues with mods, but I have never ran more than 100 mods and don't actually play much nowadays.
Mentioned the issue at the dev server 6 months ago.
https://discord.com/channels/684960023020961812/686141574500843521/961618713642156062

Haven't tried 1.4 yet. I actually was a tester for a little while, but you guys forgot to mention that you only distribute test builds by Steam so that was a bust.
Title: Re: Linux mouse bug ignored for over a year
Post by: Pheanox on October 09, 2022, 02:08:09 AM
 I will bring to the attention of the devs that the fixes we have implement this year are not fully resolving the problem. If I get asked any specific questions by the devs, I will put them here.
Title: Re: Linux mouse bug ignored for over a year
Post by: henk on October 09, 2022, 04:25:42 AM
Quote from: Pheanox on October 09, 2022, 02:08:09 AM
I will bring to the attention of the devs that the fixes we have implement this year are not fully resolving the problem. If I get asked any specific questions by the devs, I will put them here.

Thank you, I'll try to give any information that would be needed if it can help finally removing this bug
Title: Re: Linux mouse bug ignored for over a year
Post by: Pangaea on October 13, 2022, 09:20:54 PM
Quote from: Pheanox on October 07, 2022, 09:23:49 PM
Has anyone here in this thread checked this issue in 1.4 unstable? A fix was included. If the issue still occurs, it would be better to report it as a bug, rather than change a bug reporting forum into a personal soap box. I do not have linux, I can not test myself, and I no longer have a linux tester, and the linux users on this forum that I asked rejected my request to be testers.
Unfortunately I don't have access to 1.4 so can't test directly, but I can tell that it is still a fairly big issue for me on 1.3. Not everywhere I'd say. For example, for me at least, it works to drag-select in the schedule tab, the main menu (before loading a game) functions even when slowly moving the mouse. Some of the hover tooltips also function when slowly moving the mouse, like between different needs, but others do not. The buttons in the bottom right of the screen I have a big problem with. It's like the mouse cursor is off, and I need to move it around a bit and try again, sometimes several times, before the 'correct' info comes up, or I can click it. Dragging pretty much all bars is very problemsome (e.g. for quality in various bills). Nothing happens, and then suddenly moves by a lot. I've found the best workaround is trying to click on the correct spot, because dragging it is pretty much useless. And as mentioned before, hover-info on stuff like gear is problematic as well when slowly moving the mouse, as you ofc do in screens like that, due to lots of info in little real estate. I know this is from a mod, but a typical example is when checking gear in the Numbers tab, when I want to see what quality dusters the different pawns have, for example. Or what weapon pawns have (hard to tell some of them apart at a glance).
Title: Re: Linux mouse bug ignored for over a year
Post by: Supay on October 23, 2022, 05:15:14 PM
Ah, so this would explain why I only get mouse hover over info for about 15 minutes into a game, then it stops working.  I haven't played Rimworld for a while and if I had known about this bug I honestly wouldn't have bought Biotech as it is incredibly frustrating.  Can you refund recently purchased DLC on the basis that the game itself is broken?
Title: Re: Linux mouse bug ignored for over a year
Post by: Supay on October 23, 2022, 05:30:41 PM
Quote from: Supay on October 23, 2022, 05:15:14 PM
Ah, so this would explain why I only get mouse hover over info for about 15 minutes into a game, then it stops working.  I haven't played Rimworld for a while and if I had known about this bug I honestly wouldn't have bought Biotech as it is incredibly frustrating.  Can you refund recently purchased DLC on the basis that the game itself is broken?

I have tried using Proton, on the Steam Deck, and anything new than 4.11-13 does not even load (just goes to a black screen) and 4.11-13 reports that Rimworld cannot talk to the Steam API, hence anything Steam related i.e. mods is not working.  I am sorry to say this, as I have played Rimworld for years and love it, but if Rimworld does not operate correctly on Linux and hence the Steam Deck due to this long standing set of issues, then it should not have Verified status.
Title: Re: Linux mouse bug ignored for over a year
Post by: Supay on October 26, 2022, 08:55:20 AM
Unfortunately, as this bug wasn't immediately evident as it takes 15 minutes to kick in each time, and I was then attempting to work it out as a possible setting or install corruption issue, Valve have refused my refund as it went past 2 hours.  I'm not happy about this.  I have a lot of hours in Rimworld over the years but I resent paying extra for a DLC only to find out that it has been broken on Linux for a while now and has no fix in place.  Rimworld needs its Verified status on Steam Deck revoked until this is resolved else others may be tricked into paying out then discovering these issues.
Title: Re: Linux mouse bug ignored for over a year
Post by: steve_v on November 12, 2022, 10:50:46 AM
1.4 release, new DLC, and multiple patches later...
This regression is still not fixed, sliders in particular are still completely unusable, and developer communication remains a solid "nil".

This is getting beyond a joke, please give us something more concrete than variations of "[somebody] is aware". At this point, given the timeframe and the lack of progress, I am going to have to assume that such statements are nothing more than platitudes and/or lies, and nobody is actually doing anything about it.

If "the devs" have truly been aware of this since shortly after it was reported, then they evidently do not care to fix it, and have no problem shipping a broken product.

As for that condescending "soapbox" comment... There is no soapbox, only people getting progressively more pissed that this extremely annoying bug is still not sorted after all this time, and that related bug reports are summarily locked because "fixed in beta", when said "fix" is quite obviously incomplete and untested.
And "I don't have linux / linux tester"? Really? The game is advertised and sold as supporting linux, yet nobody actually installs said (free and readily available) OS for testing? If that's what counts as "support" these days, the mind boggles.

GNU/Linux is free, dual-boot is easy, and VMs are even easier... Lame excuses for lack of QA testing are just lame.
Title: Re: Linux mouse bug ignored for over a year
Post by: henk on November 12, 2022, 04:43:41 PM
Quote from: steve_v on November 12, 2022, 10:50:46 AM
This is getting beyond a joke, please give us something more concrete than variations of "[somebody] is aware". At this point, given the timeframe and the lack of progress, I am going to have to assume that such statements are nothing more than platitudes and/or lies, and nobody is actually doing anything about it.

This is what is actually bothering me. I understand that you can have some weird decisions when it comes to bug fixing or such, bugs can be prioritized over some other, etc. But this lack of communication is getting a bit too much.
I was hoping that if the bug was communicated to the devs as "still not fixed", we'd end up getting an update on the matter relatively quickly, especially in this period of intensive bug-fixing, after the release of the update and (sadly) DLC. The update went in beta, then this bug was supposedly re-reported to the devs. As such, it should have been fixed before the release of the update, as the point of switching from "beta" to "stable" is the lack of known bugs. Apparently, things like "Fix: Atomizer looks like it's rotated wrong by default." are more important than "Fix: Mouse issue on linux making the UI impossible to use".
This is also not an unknown bug, not a hard to test bug, and on top of that, the moment it appeared is quite clearly known. There is basically no justification for the lack of bugfix on this, and no communication on the reason of this disregard towards linux versions.

In short, I am - and it feels like I'm not the only one - just getting a bit annoyed by the complete lack of respect towards linux players. I paid for the game, and I don't understand why I'm treated as a second-class customer just because I'm not using a malware as my OS.
Title: Re: Linux mouse bug ignored for over a year
Post by: steve_v on November 13, 2022, 04:32:21 AM
Quote from: henk on November 12, 2022, 04:43:41 PM
I don't understand why I'm treated as a second-class customer just because I'm not using a malware as my OS.

Well, since there is still no productive dev communication going on here, I guess we'll just bitch and bikeshed a bit more while we wait...

My 2c on the why:
For whatever reason, developers using unity have a tendency to drink the "deploy to multiple platforms with one click" koolaid, invest next to nothing into support or testing for cross-platform, then react to the inevitable platform-specific bugs with a big fat "not my problem".
I've seen this attitude with many games, and I wouldn't be at all surprised if it's what is going on here as well - linux (and often MacOS as well) support is just a freebie they got by using unity after all, so they're not willing to spend time on it.

Personally I'd prefer studios just didn't offer multi-platform builds at all if they're not going to commit to supporting them, that way I could make an informed decision to not purchase their products, and this all-to-common bait-and-switch situation could be avoided.


In short: Do, or do not. There is no "try" to sell a linux build as an afterthought that won't result in angry customers.
Unless you explicitly state that the linux build is an unsupported beta, we will, and frankly should, expect the same level of release quality as on any other platform.

As it stands, the simple fact is that some people paid full price and received an inferior experience, through no fault of their own bar believing ludeon's marketing.
The UI is borderline unusable, and something as basic as mouse-dragging is still horribly broken. Fix it.



On the communication bit, I haven't been around long, but from what I can see so far dev communication is pretty much just not-a-thing here. Pity, considering how much of the games success is attributable to players, modders, and word-of-mouth.

Free tip, ludeon: People are more willing to file good, well-documented bug reports and more understanding of bugs and delays in general when they feel that they are being listened to. Locking bug report threads you don't want to deal with is not productive.
Title: Re: Linux mouse bug ignored for over a year
Post by: henk on November 13, 2022, 09:20:21 AM
At least it appears that we have our first actual reply from a dev, on the discord: "I thought we had fixed that in 1.4, but apparently not".
So the devs were indeed aware of the bug, they probably just threw it at the bottom of the priority list because it's linux (and it doesn't affect the holy steamdeck, I guess).
Title: Re: Linux mouse bug ignored for over a year
Post by: steve_v on November 16, 2022, 08:59:00 PM
Quote from: henk on November 13, 2022, 09:20:21 AMwe have our first actual reply from a dev
Good.

Quote from: henk on November 13, 2022, 09:20:21 AMon the discord
Annoying. I despise discord, and I really don't understand why a third-party platform gets attention where the official ludeon forum does not.
At least it something though.

Quote from: henk on November 13, 2022, 09:20:21 AM"I thought we had fixed that in 1.4, but apparently not".
Seriously? Someone tried to fix this, then didn't even fire up the linux build to see if it worked? It took me less than 30 seconds to check for this bug in 1.4.
I mean, if that's indicative of the level of effort being spent on this...