How do I submit backstory reward?

[naptimeshadows]

Hello!
I just got the backstory reward and can't really find any recent talk on how to claim it.
I can submit character pieces on the creative page, but not a whole character.
Any idea what I do next?

[ItchyFlea]

Hey there naptimeshadows,

Can you contact me via email at [email protected] with details about your purchase and your account on Creative Rewards? I'll be able to look into your Creative Rewards account and see what's going on.