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Author Topic: Linux mouse bug ignored for over a year  (Read 1502 times)

steve_v

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Re: Linux mouse bug ignored for over a year
« Reply #15 on: November 12, 2022, 10:50:46 AM »

1.4 release, new DLC, and multiple patches later...
This regression is still not fixed, sliders in particular are still completely unusable, and developer communication remains a solid "nil".

This is getting beyond a joke, please give us something more concrete than variations of "[somebody] is aware". At this point, given the timeframe and the lack of progress, I am going to have to assume that such statements are nothing more than platitudes and/or lies, and nobody is actually doing anything about it.

If "the devs" have truly been aware of this since shortly after it was reported, then they evidently do not care to fix it, and have no problem shipping a broken product.

As for that condescending "soapbox" comment... There is no soapbox, only people getting progressively more pissed that this extremely annoying bug is still not sorted after all this time, and that related bug reports are summarily locked because "fixed in beta", when said "fix" is quite obviously incomplete and untested.
And "I don't have linux / linux tester"? Really? The game is advertised and sold as supporting linux, yet nobody actually installs said (free and readily available) OS for testing? If that's what counts as "support" these days, the mind boggles.

GNU/Linux is free, dual-boot is easy, and VMs are even easier... Lame excuses for lack of QA testing are just lame.
« Last Edit: November 12, 2022, 12:02:32 PM by steve_v »
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henk

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Re: Linux mouse bug ignored for over a year
« Reply #16 on: November 12, 2022, 04:43:41 PM »

This is getting beyond a joke, please give us something more concrete than variations of "[somebody] is aware". At this point, given the timeframe and the lack of progress, I am going to have to assume that such statements are nothing more than platitudes and/or lies, and nobody is actually doing anything about it.

This is what is actually bothering me. I understand that you can have some weird decisions when it comes to bug fixing or such, bugs can be prioritized over some other, etc. But this lack of communication is getting a bit too much.
I was hoping that if the bug was communicated to the devs as "still not fixed", we'd end up getting an update on the matter relatively quickly, especially in this period of intensive bug-fixing, after the release of the update and (sadly) DLC. The update went in beta, then this bug was supposedly re-reported to the devs. As such, it should have been fixed before the release of the update, as the point of switching from "beta" to "stable" is the lack of known bugs. Apparently, things like "Fix: Atomizer looks like it's rotated wrong by default." are more important than "Fix: Mouse issue on linux making the UI impossible to use".
This is also not an unknown bug, not a hard to test bug, and on top of that, the moment it appeared is quite clearly known. There is basically no justification for the lack of bugfix on this, and no communication on the reason of this disregard towards linux versions.

In short, I am - and it feels like I'm not the only one - just getting a bit annoyed by the complete lack of respect towards linux players. I paid for the game, and I don't understand why I'm treated as a second-class customer just because I'm not using a malware as my OS.
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steve_v

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Re: Linux mouse bug ignored for over a year
« Reply #17 on: November 13, 2022, 04:32:21 AM »

I don't understand why I'm treated as a second-class customer just because I'm not using a malware as my OS.

Well, since there is still no productive dev communication going on here, I guess we'll just bitch and bikeshed a bit more while we wait...

My 2c on the why:
For whatever reason, developers using unity have a tendency to drink the "deploy to multiple platforms with one click" koolaid, invest next to nothing into support or testing for cross-platform, then react to the inevitable platform-specific bugs with a big fat "not my problem".
I've seen this attitude with many games, and I wouldn't be at all surprised if it's what is going on here as well - linux (and often MacOS as well) support is just a freebie they got by using unity after all, so they're not willing to spend time on it.

Personally I'd prefer studios just didn't offer multi-platform builds at all if they're not going to commit to supporting them, that way I could make an informed decision to not purchase their products, and this all-to-common bait-and-switch situation could be avoided.


In short: Do, or do not. There is no "try" to sell a linux build as an afterthought that won't result in angry customers.
Unless you explicitly state that the linux build is an unsupported beta, we will, and frankly should, expect the same level of release quality as on any other platform.

As it stands, the simple fact is that some people paid full price and received an inferior experience, through no fault of their own bar believing ludeon's marketing.
The UI is borderline unusable, and something as basic as mouse-dragging is still horribly broken. Fix it.



On the communication bit, I haven't been around long, but from what I can see so far dev communication is pretty much just not-a-thing here. Pity, considering how much of the games success is attributable to players, modders, and word-of-mouth.

Free tip, ludeon: People are more willing to file good, well-documented bug reports and more understanding of bugs and delays in general when they feel that they are being listened to. Locking bug report threads you don't want to deal with is not productive.
« Last Edit: November 13, 2022, 04:54:18 AM by steve_v »
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henk

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Re: Linux mouse bug ignored for over a year
« Reply #18 on: November 13, 2022, 09:20:21 AM »

At least it appears that we have our first actual reply from a dev, on the discord: "I thought we had fixed that in 1.4, but apparently not".
So the devs were indeed aware of the bug, they probably just threw it at the bottom of the priority list because it's linux (and it doesn't affect the holy steamdeck, I guess).
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steve_v

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Re: Linux mouse bug ignored for over a year
« Reply #19 on: November 16, 2022, 08:59:00 PM »

we have our first actual reply from a dev
Good.

on the discord
Annoying. I despise discord, and I really don't understand why a third-party platform gets attention where the official ludeon forum does not.
At least it something though.

"I thought we had fixed that in 1.4, but apparently not".
Seriously? Someone tried to fix this, then didn't even fire up the linux build to see if it worked? It took me less than 30 seconds to check for this bug in 1.4.
I mean, if that's indicative of the level of effort being spent on this...

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