Support

My game won’t start, or sits with a black screen upon starting.

— Please see this thread with solutions and discussion.

How do I get my Steam key?

— You can get it with the automated tool on this page.

I didn’t receive my download link/update email.

—  Check all your spam and other filters for anything from [email protected] More info at this forum thread.

I need my download link resent to me.

— You can get it automatically resent at this page.

 

My Steam key was cancelled. What’s going on?

– If you’ve purchased the game directly from rimworldgame.com and had your key cancelled, please visit the automated Steam key distributor to get a fresh one. Your game will pick up right where it left off. Sorry for the inconvenience. The only other reason keys are cancelled is if they’re purchased with stolen credit cards. In this case, the funds are returned to their rightful owner who had their card stolen, and the key is cancelled. Sadly this happened enough that we had to stop selling Steam keys here to prevent it.

 

I need help installing the game.

— Detailed steps are laid out in this post.

I want my update emails to go to a different address.

– No problem. Please email our support pro Michael at [email protected]

I want to upgrade my tier of RimWorld.

– Sorry, we don’t offer this any more, since the admin burden was too high.

I bought Name in Game, Backstory in Game, or Pirate King tiers. How do I enter my content into the game?

— Please use the automated Creative Rewards system.

I need other help.

— Of course. You can look or ask at our Support forum (most things are answered there already). Or, you can email our support pro Michael at [email protected].

I found a bug in the game.

— Thanks for reporting! Head on over to the Bugs forum.